Information Technology Support Specialist

Key Responsibilities: Provide proactive, customer-focused technical support for desktops, laptops, printers, mobile devices, telephony systems, and software applications, with expertise in Windows OS, Microsoft Office 365, Google Workspace, and remote conferencing platforms. Install, configure, image, update, and maintain hardware and software on endpoints, including Windows and mobile devices, to ensure security and performance standards are met. Support and manage mobile endpoints using Mobile Device Management (MDM) solutions such as Microsoft Intune, including device enrollment, policy enforcement, and troubleshooting iOS and Android devices. Administer user accounts, security groups, licenses, and permissions via cloud management portals including Azure Active Directory (Azure AD), Azure Portal, and Office 365 Admin Center. Develop and execute PowerShell scripts for automating routine tasks such as user account provisioning, system configurations, and administrative functions. Troubleshoot hardware failures, login, password, and software issues efficiently, delivering excellent end-user support in a dynamic environment. Manage audio/video (A/V) equipment and support remote/in-room meeting platforms such as Zoom, Microsoft Teams, and WebEx to facilitate virtual collaboration. Support onboarding and offboarding processes, including user account setup, access modifications, and deactivation procedures. Use IT ticketing systems like ServiceNow or Jira Service Management to document, prioritize, and resolve support requests within defined service level agreements (SLAs).Maintain detailed documentation of support activities, system configurations, and adhere to IT policies, procedures, and best practices. Collaborate with team members and work independently to handle multiple priorities, demonstrating strong organizational skills and attention to detail. Core Qualifications & Requirements Proven experience supporting Windows enterprise environments, including Windows 10/11, Windows Server, and Office 365 productivity tools. Hands-on experience with Mobile Device Management (MDM), especially Microsoft Intune, covering iOS and Android devices. Working knowledge of cloud management and identity platforms such as Azure Active Directory, Azure Portal, and Office 365 Admin Center. Proficiency in PowerShell scripting for automation, user management, and administrative tasks. Experience with IT Service Management (ITSM) platforms like ServiceNow, Jira Service Management, or similar ticketing systems.

• Hands-on experience with Intune, Entra ID, Exchange Online, and Microsoft 365
• Experience with Windows endpoint imaging, deployment, and administration
• Familiarity with PowerShell script deployment and troubleshooting
• Strong communication and customer-service skills
• Ability to work onsite in Manhattan four days per week

Ability to lift and carry up to 30 pounds as operationally required. Nice-to-Have Qualifications Experience supporting Google Workspace and other cloud-based productivity tools. Knowledge of audio-visual systems, remote conferencing tools, and integration of video platforms such as WebEx. Certifications including Microsoft Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified, or CompTIA ITF+.Core Technical Skills Windows 10/11, Windows Server, Microsoft Office 365, Exchange Online, SharePoint Online, Google Workspace (G Suite) Mobile Device Management (MDM), Microsoft Intune, Endpoint Management Azure Active Directory, Azure Portal, Cloud Identity & Access Management PowerShell scripting, IT Service Management (ITSM), Help Desk Ticketing Systems (ServiceNow, Jira) Remote conferencing systems: Zoom, Microsoft Teams, WebExCareer ImpactJoin a dynamic IT team focused on technological innovation and exceptional support services, contributing directly to end-user success and organizational efficiency.

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.