Customer Experience Leader: Escalations & Key Accounts

Carrier Global Corporation is seeking a Customer Experience Manager to lead the end-to-end post-sales experience for top accounts. You will drive cross-functional alignment with Order Management, Customer Service, Operations, and other partners, acting as the primary escalation leader and trusted customer advocate. Travel up to 25% is required as you engage with customers across the US to resolve issues, promote self-service tools, and implement process improvements that boost satisfaction and