crgGrapevine, TX
Customer Service Representative
$18.00 per hour
Apply (opens in a new tab)Customer Service Representative
Customer Service Representative
crgGrapevine, TX
2 days ago
$18.00 per hour
All Other Business Support ServicesAll Other Support Activities for TransportationTelemarketing Bureaus and Other Contact Centers
Apply for this role (opens in a new tab)Location:
615 Westport Parkway, Suite 200, Grapevine, TX 76051 Duration: 14 weeks Pay Rate: $18.00 per hour Schedule: Monday through Saturday, 10:00 AM to 6:00 PM Days Off: One weekday off Job Summary The Customer Service Representative II provides excellent customer service by assisting customers, business partners, and drivers. This role involves answering questions, resolving issues, tracking deliveries, and ensuring customer commitments are met. The ideal candidate is organized, professional, comfortable multitasking, and able to work in a fast-paced environment.
Key Responsibilities:
Assist customers and business partners by phone and email. Handle customer complaints professionally. Identify, troubleshoot, and resolve customer issues. Monitor delivery routes and track progress. Scan haul-away pods and verify stamps. Process delivery order changes and cancellations.
Required Qualifications:
At least 1 year of customer service experience in a call center or similar role. Experience answering customer inquiries and resolving problems. Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Preferred Qualifications:
High school diploma or equivalent. Previous call center experience. Familiarity with Microsoft Office and other business applications. Bilingual in English and Spanish. Strong customer service and problem-solving skills. Excellent organizational skills. Ability to work under pressure while maintaining a high level of customer service.
About The Opportunity:
Join a team focused on delivering reliable service and solutions to customers. This position offers the opportunity to gain experience in customer service, logistics, and delivery operations while working in a fast-paced environment.
Also on the board Same function, level within a rung
Level
Junior
Salary
$18.00 per hour
Location
Grapevine, TX
Occupation
Customer Service Representatives
Industry
All Other Business Support Services
Posted
2 days ago