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Customer Production Support Manager (Global Customer Service) - Plano, TX

Customer Production Support Manager (Global Customer Service) - Plano, TX

teradynePlano, TX

12 days ago

$134,500-$215,200

Industrial Production ManagersFirst-Line Supervisors of Production and Operating WorkersGeneral and Operations Managers
Instruments and Related Products Manufacturing for Measuring, Displaying, and Controlling Industrial Process VariablesElectronic Computer ManufacturingComputer Terminal and Other Computer Peripheral Equipment Manufacturing
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Customer Production Support Manager (Global Customer Service) - Plano, TX Teradyne: Global Leaders in Test and Automation Teradyne is a global authority in test and automation, driving next-gen technology with advanced solutions. We ensure your electronic devices work flawlessly, and our industrial automation solutions streamline product development and delivery worldwide. Our Production Support & Interfacing division offers a full range of service solutions, covering Teradyne test systems in 47+ countries. Our services span design, production, testing, and maintenance, delivered by 1,450+ professionals. We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive. Teradyne (NASDAQ: TER) is a global leader in advanced technology solutions. Our Semiconductor Test business delivers automated test equipment (ATE), including the UltraFLEX and UltraFLEXplus platforms, that helps the world's leading semiconductor manufacturers ensure the quality and performance of the chips powering today's electronics. Teradyne also includes a Robotics business (Universal Robots and Mobile Industrial Robots). Opportunity Overview The Teradyne Global Customer Support team is hiring a Customer Support Production Manager to lead the existing field production support organization that supports customers locally in the DallasFort Worth area, in Austin, Texas, and across the East Coast. This leadership role manages Field Production Support Team Leads and, through them, the Production Support Engineers who support UltraFLEX and UltraFLEXplus, Eagle, and other legacy ATE platforms, systems, and test fixtures. This role integrates organizational leadership, service operations, financial management, customer engagement, and cross-functional coordination. The manager translates customer production priorities into regional staffing, service-delivery, and improvement plans that support sustained operational performance. This role is based at the Teradyne Plano, Texas office, supporting team members and customers locally, in Austin, Texas, and on the East Coast. You will lead the existing support team serving these customers. The position partners closely with Global Customer Support leadership and reports to the US Operations Manager.
In This Role, You Will: Organizational Leadership Service Delivery & Operations Financial Management Customer & Business Engagement
What Success Looks Like: Regional OSS commitments are consistently met or exceeded, with customer satisfaction meeting or improving against established targets. Team Leads and Production Support Engineers demonstrate sustained engagement, readiness for expanded responsibilities, and clear development and succession paths. Regional budget delivered on plan, with predictable forecasting and improved cost of service. Sustained improvement in uptime, escalation resolution, and recurring-failure reduction across the installed base.
What You'll Gain: Structured onboarding and training with Global Customer Support leadership Executive-level exposure to leading semiconductor manufacturers through customer business reviews Leadership development and opportunities to grow into broader management roles at Teradyne Ownership of a regional budget and service-delivery results Collaboration with worldwide account teams, Sales, Marketing, Engineering, and Operations All About You Required A bachelor's degree in electrical engineering, electronics engineering, physics, business, or a related field, or equivalent experience directly applicable to semiconductor test, capital-equipment service, or production-support leadership. At least eight years of relevant experience supporting ATE or semiconductor capital equipment in a high-volume manufacturing environment. At least five years of people-management experience including leading Team Leads, supervisors, or managers in addition to individual contributors. Demonstrated experience managing budgets and forecasts, with responsibility for regional or business-unit financial performance. Experience with escalation management, service operations, and production improvement activities. Strong written and verbal communication skills, sound judgment, customer focus, and the ability to work effectively with engineering, factory, sales, service, finance, and customer stakeholders. Willingness and ability to work on-site from the Teradyne Plano, Texas office. Willingness and ability to travel approximately 30% of the time to support customer, team, and business needs.
Nice to Have: Hands-on familiarity with ATE platforms such as UltraFLEX, UltraFLEXplus, Eagle, or other legacy Teradyne platforms. Experience with financial planning tools and workforce/capacity planning in a service organization. Prior experience in customer-facing service leadership roles or service-contract renewals. Familiarity with structured problem-solving methodologies, including 8D, root cause analysis, 5 Whys, and Six Sigma, as well as ticketing and workflow tools. This position is not eligible for visa sponsorship. Compensation The base salary range for this role is $134,500-$215,200. This range is a good faith estimate, and the amount of base salary will correspond with experience and skill set. This range can also fluctuate depending on demand and location. Incentive Plan: This job is eligible for discretionary bonus(es) based on financial performance. Benefits: Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more. Please click here to see details.

Also on the board Same function, level within a rung

Level

Manager

Salary

$134,500-$215,200

Location

Plano, TX

Occupation

Industrial Production Managers

Industry

Instruments and Related Products Manufacturing for Measuring, Displaying, and Controlling Industrial Process Variables

Posted

12 days ago

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