Senior Practice Assistant

Responsibilities: Coordinate appointments, respond to routine inquiries, and support patient check-in and check-out. Process billing forms, scan documents into the patient medical record/LMR, and accept co-payments when required. Serve as a "Super User" for scheduling, registration, and billing systems; train and assist team members. Handle advanced scheduling functions, which may include surgical scheduling and schedule changes or blocking. Provide functional guidance to Office and Practice Assistants and, with the Supervisor, help oversee daily staff activities. Screen and route messages related to prior authorizations, provider questions, prescription refills, and test results.

Qualifications: High school diploma or equivalent required; experience cannot be substituted for this requirement. Three to five years of office experience required. Bilingual Spanish required. Advanced Microsoft Outlook, Word, Excel, and PowerPoint skills, along with strong knowledge of office operations and procedures. Clear written and verbal communication, sound judgment, and confidence handling non-routine calls and routine issue resolution. Strong organization, time management, proofreading, and editing skills, with the ability to manage multiple priorities and follow established protocols. Additional Job Details (if applicable)

Schedule: MondayFriday, 8:30 a.m.5:00 p.m., with possible Monday and Wednesday evenings and a Saturday rotation Primary location: 1533 Tufts Street, North End Waterfront Health, Boston. Coverage: Occasional support for the North End Vision department may be required. Benefits That Support YouMedical, dental, and vision insurance Tuition reimbursement and generous paid time off 50% off MBTA passes Childcare resources and emergency backup care403(b), Cash Balance Retirement Plan, and Tax-Sheltered Annuity options Exclusive discounts on entertainment, recreation, museums, sporting events, and more