Automotive Business Development Representative

Business Development Representative (BDC Representative) Krause Auto Group is looking for energetic, customer-focused, and motivated individuals to join our growing Business Development Center (BDC) team. If you enjoy helping people, communicating with customers, and working in a fast-paced environment, this is a great opportunity to build a rewarding career in the automotive industry. For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. We believe our employees are more than just a numberwe support individual development, promote from within, and celebrate success across every department. With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, youll be joining a fast-paced organization with long-term career growth opportunities. Why Youll Love It HereFast-paced, team-oriented environment Career advancement opportunitieswe promote from within Great opportunity to grow into sales or management roles Family-owned and operated culture Long-term career stability Employee discounts on vehicles, parts & service Paid training and ongoing support

What Youll DoAs a Business Development Representative, youll serve as the first point of contact for customers interested in our vehicles and services while helping create an outstanding dealership experience. Answer inbound customer calls, internet inquiries, and live chat requests Schedule and confirm sales appointments for the dealership team Respond quickly and professionally using phone, email, text, and CRM communication tools Provide customers with initial vehicle and dealership information Assist customers with basic financing information and next steps Follow up consistently with leads that are not yet ready to purchase or missed appointments Maintain accurate customer records and daily activity within the CRM system Work closely with sales teams and dealership leadership to improve customer experience and appointment success Participate in team meetings, training, and process improvement sessions What You Bring Previous customer service, call center, retail, hospitality, or sales experience preferred Strong communication and relationship-building skills Positive attitude and team-oriented mindset Professional, friendly, and confident demeanor Comfortable working with computers, CRM systems, email, and texting platforms Ability to multitask and stay organized in a fast-paced environment Strong work ethic and willingness to learn and grow