virtual vocationsNew York, NY
Lead Research Specialist
Lead Research Specialist
Lead Research Specialist
virtual vocationsNew York, NY
8 days ago
Marketing Research and Public Opinion PollingResearch and Development in the Social Sciences and HumanitiesTelemarketing Bureaus and Other Contact Centers
Apply for this role →To support operational excellence, the full-time remote Lead Research Specialist will research and resolve complex member issues, provide guidance on documentation and communication, and contribute to process improvements and reporting.
Key responsibilities:
Apply advanced knowledge to evaluate and resolve complex or sensitive cases, ensuring compliant decision-making
Serve as a subject matter expert by guiding research strategies and documentation standards
Identify opportunities for process improvements and support initiatives that enhance case handling effectiveness
Required qualifications:
High School diploma or equivalent GED
4 years of work experience in customer service, benefit plans, grievances, or appeals
Must be eligible to work in the United States without the need for work visa or residency sponsorship
Also on the board Same function, level within a rung
Level
Senior
Location
New York, NY
Occupation
Labor Relations Specialists
Industry
Marketing Research and Public Opinion Polling
Posted
8 days ago