VIP Pre-Arrival Concierge

The Boca Raton is seeking a Pre-Arrival Agent for the Executive Office to ensure seamless guest arrivals at our luxury property in Boca Raton, FL. You will gather guest preferences, coordinate room setups, and confirm reservations, creating a personalized 5‑Star experience from booking to arrival. You will work with housekeeping, front desk, and concierge to arrange upsells, transportation, spa services, and dining experiences, while communicating details via email and phone and maintaining