virtual vocationsDenver, CO
Non-Clinical Case Manager
Non-Clinical Case Manager
Non-Clinical Case Manager
virtual vocationsDenver, CO
2 days ago
Patient RepresentativesCustomer Service RepresentativesMedical Secretaries and Administrative Assistants
All Other Miscellaneous Ambulatory Health Care ServicesAll Other Outpatient Care CentersHome Health Care Services
Apply for this role (opens in a new tab)Providing personalized support to patients and caregivers, the full-time Non-Clinical Case Manager will engage in inbound and outbound communications, utilizing motivational interviewing techniques and critical thinking to address patient needs and facilitate resource navigation in a remote setting.
Key responsibilities:
Deliver personalized patient support through various communication channels, ensuring adherence to program requirements and timelines
Build rapport with patients by employing empathetic communication and active listening to understand their concerns and goals
Document patient interactions and follow-up actions accurately while collaborating with internal teams to coordinate support and resolve patient needs
Required qualifications:
Associate degree required; bachelor's degree preferred
Two years of experience in patient support, non-clinical care coordination, or related fields
Experience in telephonic or virtual patient communication environments
Demonstrated ability to meet productivity and quality expectations in a service-oriented role
Familiarity with motivational interviewing and patient-centered engagement techniques
Also on the board Same function, level within a rung
Level
Mid
Location
Denver, CO
Occupation
Patient Representatives
Industry
All Other Miscellaneous Ambulatory Health Care Services
Posted
2 days ago