Guest Service Team Member Reporting to the Director of Guest Services, a Guest Service Team Member will be responsible for working a variety of positions. This includes greeting guests, providing general customer service. Assist patrons with finding their seats, providing information and directions, assisting with problems/issues, working elevator shifts, scanning tickets at entry and controlling ticket access points throughout the Arena.
Responsibilities: • Service customer(s) in a friendly and professional manner.• Assist customers with general CFA event and venue information.• Accommodate guests with disabilities• Assist guests with directional and informational inquiries• Interact in a professional manner when dealing with other building staff, clients, guests, supervisors and corporate staff.
Qualifications: • Candidate must be available to work evenings, weekends and holidays.• Strong interpersonal and communication skills are a must.• Must be able to work in a fast-paced environment.• High School diploma or equivalent required.• Must show commitment and willingness to provide excellent customer service.• This is a casual, non-union, hourly position• The employee must maintain a neat, clean and well-groomed appearance• All positions require candidate to pass a pre-employment background check.

Also on the board Same function, level within a rung

Level

Entry

Location

Washington, DC

Occupation

Ushers, Lobby Attendants, and Ticket Takers

Industry

Promoters of Performing Arts, Sports, and Similar Events with Facilities

Posted

10 days ago

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