ServiceNow Digital Arch. Presales Senior Manager

Job Title: ServiceNow Digital Arch. Presales Senior Manager Location: Remote (with occasional travel as needed)

Role Overview: NTT DATA is seeking a dynamic and experienced ServiceNow Pre-Sales Solution Consultant who combines deep technical solutioning expertise with strategic pre-sales capabilities. This role will lead complex, cross platform, multiple industries pre-sales and competitive offerings lifecycle management partnering closely with practice sales/GTM, marketing, delivery, alliances to accelerating customer, partner outcomes and practice growth.

Key Responsibilities: Pre? Sales Leadership & Deal Strategy Support opportunity qualification and Lead discovery, and solution strategy for complex multi?industry pursuits; establish win themes and differentiation by vertical and the depth of the solution. Create a end to value map and orchestrate solution pursuit (Product experts, Tech architects, GTM, delivery leaders) ensuring compelling proposals and differentiators. Own the technical/ solution design narrative across discovery, PoVs/PoCs, solution reviews, and solution defense. AI & Cross? Platform Solution Design Design end?to?end solution architecture leveraging ServiceNow AI and Workflows solutions across Generative AI Controller, AI Search, Process Optimization, and predictive intelligence to deliver measurable outcomes. Define an integrated/secure platform solution strategy across cloud, identity, observability, cybersecurity, enterprise apps. Balance configuration vs. customization, performance, security, and data governance; articulate tradeoffs and roadmap implications. Estimate effort, define scope, and align deliverables with client expectations and budget constraints. Support pricing strategies and resource planning for the phases of the engagement. Value Engineering Lead value discovery tailored to each industry; translate pain points into value hypotheses and defendable TCO/ROI tied to client KPIs. Prototype user?centric experiences across ITSM, CSM, HRSD, SPM, IRM/GRC, SecOps, ITOM/CMDB, App Engineand industry workflows (FSI, Healthcare/Life Sciences, Public Sector, Manufacturing/Energy, Retail/Consumer, Telecom/Tech). Create outcome?based roadmaps and optimize solution scope to align with budget, entitlements, and roadmap; collaborate with sales/GTMCreate/evolve ServiceNow offerings (solution packages, accelerators, reference architectures) with clear value propositions, pricing/packaging, qualification criteria, and delivery approach. Build sales and pre?sales enablement assets (demo scripts, discovery guides, scoping templates, value calculators, one?pagers, customer stories).

Certification: Pre-sales accreditation, CTA, CSA, CIS (e.g., ITSM, CSM, HRSD, ITOM, IRM)