skinspiritNew York, NY
Client Care Administrator
Job Description
What You Will Do:
- Candidate is required to work a combination of weekday, weekend and evening shifts, to include opening and closing shifts.
- Provide excellent client care and customer service
- Answer and screen high volume of inbound phone calls
- Manage appointments (scheduling, moving and canceling appointments)
- Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available
- Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
- Accurately complete client transactions
- Manage multiple responsibilities while maintaining composure, always keeping the clients a priority
- Perform opening and closing duties of the clinic
- Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filing
Maintain complete confidentiality in all guest matters in accordance with company policy Assist with other duties and projects as assigned by management What You Will BringSkills, Knowledge & Expertise High School Diploma or GED required; AA preferred 1+ years of customer or sales experience required; experience in an aesthetic setting preferred
Exceptional customer service skills
Ability to be efficient and productive in a fast-paced environment Ability to multi-task, prioritize, and organize with a consistently high level of accuracy
Must be a team player
Ability to work as part of a team and take initiative independent of direct supervision
Knowledge of: Internet, Outlook, Excel, Word and the ability to learn new software quickly
Social media experience is a plus Excellent, written, verbal and interpersonal skills
Great attention to detail and accuracy Consistently demonstrates good judgement, strong character and personality, ethics and high standards of performance
Experience in medical office/understanding of cosmetic procedures/skin care products
Experience with Zenoti or other POS systems preferred by not required Physical Requirements
Prolonged periods of: Sitting at desk and working on a computer Repeating of same movements
Talking and hearing
Occasional periods of: Standing, walking, use of hands and fingers, handling or feeling
Reaching with hands and arms
Climbing or balancing, stooping, kneeling, crouch or crawl
Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds
Benefits:
We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts and a beautiful working environment with a stellar team. We also offer paid holidays and a 401k plan with a company match program. For full-time employees (24+ hours) we offer Medical, Vision, and Dental insurance. Notices for Applicants Notice at Collection Privacy Policy for California Residents SkinSpirit participates in E-Verify; To learn more please visit E-Verify.gov - Employee Rights and Responsibilities SkinSpirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We seek to hire on the basis of merit, competence, performance, and business needs.
Also on the board Same function, level within a rung
Level
Mid
Location
New York, NY
Occupation
Skincare Specialists
Industry
Other Personal Care Services
Posted
today