Retail & Production Operations Specialist
Retail & Production Operations Specialist
black powder coffeeMooresville, NC
Apply for this role →3 days ago
Retail & Production Operations Specialist Black Powder Coffee – Mooresville, NC 28117 Full-time Employment – Tuesday – Saturday 8:00-4:00 We are seeking a personable, take-initiative individual with a passion for craft beverages and experience with customer service, food service, and fulfilling deadline-driven demands. This position offers full-time employment with benefits. The ideal candidate will be responsible for fulfilling retail walk-in, online and wholesale coffee orders and assist with customer service initiatives. Being able to greet walk-in customers with a smile and can-do attitude, combined with an interest in continuous learning and building a career in this industry is desired. We are an artisan, small batch coffee roaster located north of Charlotte, NC in the high growth area of Mooresville/Lake Norman area. We sell our daily roasted coffee online to consumers across the country, locally in a small retail shop at the roastery, and to a wide variety of wholesale customers including cafes, restaurants, hospitality venues, corporate customers, and major grocery retailers in the Southeast.
Key Responsibilities:
· Assist retail customers with purchases, product recommendations, and general customer service· Assist with daily coffee cuppings, customer support and production tasks· Package, label, and prepare coffee orders for wholesale and online customers· Support fulfillment and organization of online orders and wholesale accounts accurately and on schedule· Maintain and monitor inventory levels for packaging and supplies· Ensure cleanliness and organization of production and retail areas· Troubleshoot issues and proactively solve problems as they arise· Prioritize and manage multiple tasks effectively, even during interruptions · Work closely with team members to maintain workflow efficiency and meet deadlines· Assist with receiving shipments and stocking inventory· Follow food safety, quality control, and operational procedures
Qualifications and Skills:
· High School Diploma; or equivalent· Minimum 2 years’ experience in food production· Strong attention to detail and organizational skills· Ability to multitask and remain productive in a fast-paced environment· Hard-working, customer-facing, and able to work closely with others· Comfortable handling interruptions and shifting priorities when needed· Positive attitude with strong communication and teamwork abilities· Self-motivated and task-driven with the ability to work independently· Problem-solving mindset with the ability to think critically and adapt to production schedule changes· Excellent communication skills combined with a positive, customer-focused and team-oriented mentality· Willingness to learn and help where needed. · Feel comfortable talking with customers and processing transactions · Basic computer skills including working in POS and online platforms· Able to do basic math for orders and transactions. · Retail, production, warehouse, coffee or beverage/food experience preferred Maintenance and Cleaning:· Maintain safe and clean work environment· Daily cleaning of facility
Physical Requirements:
· Perform activities including bending, stooping, light/moderate/heavy lifting and carrying/pushing/reaching above shoulder with repetitive motion up to 30+ lbs.· Ability to stand and walk for most of the day· Closed toe-shoes required
Schedule: · Tuesday through Saturday· Hours: 8:00 AM to 4:00 PM
Benefits:
· Paid Vacation· Medical Benefits· Product perks and discounts
Also on the board Same function, level within a rung
Level
Junior
Location
Mooresville, NC
Occupation
Baristas
Industry
Snack and Nonalcoholic Beverage Bars
Posted
3 days ago