Strategic Account Manager, LTL

Strategic Account Manager, LTLThe Strategic Account Manager (SAM) LTL SME owns the ultimate health, retention, strategic growth, and overall performance of assigned accounts, serving as the primary authority on Less-Than-Truckload (LTL) strategy and network optimization. While relying on Operations Account Managers (OAMs) and execution teams for daily freight movement, the SAM remains fully accountable for program outcomes. This role bridges the gap between high-level account strategy and operational executionpartnering closely with LTL Procurement and mixed TL/LTL operations teams to drive cost savings, service excellence, and value delivery across the customer's network. Core Responsibilities & Execution Pillars 1. LTL Program Management & Strategic Optimization Network & Strategy Alignment: Drive overarching LTL strategy across procurement and operations, acting as the subject-matter expert to align daily execution with macro account goals. Deep-Dive Analytics: Perform deep-dive program analyses to identify cost, service, and efficiency insights; translate raw data into actionable strategic initiatives (e.g., mode conversions, lane optimization, pooling, and drop trailer strategies).Continuous Improvement: Identify process gaps, evaluate broader market dynamics, and champion LTL best practices across the account team.2. Governance, Financial Oversight & Tech Management Financial & Margin Management: Review margins, monitor DTO queues, and analyze accessorial trends to eliminate avoidable costs and drive profitability. Network Health Governance: Monitor systemic operational issues (e.g., chronic offender carriers or troubled lanes) to resolve root-cause delays and missed pickups. Tech Management: Direct tech escalations, manage user access requests, and oversee EDI/API integrations and UAT testing to ensure seamless platform operations.3. Executive Customer Engagement & Value Delivery Value Proposition Ownership: Ensure program value propositions are consistently communicated, validated, and delivered across all customer touchpoints. Business Reviews (MBR/QBR): Build high-impact presentation materials and lead Monthly and Quarterly Business Reviews to showcase performance, key wins, and forward-looking strategic initiatives. Relationship Expansion: Strengthen executive-level relationships, engage new stakeholders, and position the company as an indispensable strategic partner.