pinnacle propaneMarble Falls, TX
Customer Care Representative
Customer Care Representative
Customer Care Representative
pinnacle propaneMarble Falls, TX
Apply for this role (opens in a new tab)11 days ago
Customer Care Representative The Customer Care Representative (CCR) is expected to handle all day-to-day front-office activities. The CCR works closely with the Customer Care Supervisor (CCS) to ensure satisfactory service to the customers. This position furthermore ensures the efficiency and effectiveness of the administrative activities executed in the front office. In addition to core customer care responsibilities, CCRs may be required to assist with propane bottle refilling as needed. The company will provide all necessary training and ensure proper licensing for this task. Candidates should be comfortable following safety protocols and handling propane equipment in compliance with regulatory standards. Essential Job Responsibilities Answering calls and handling customer queries Adhere to assigned schedule and perform all assigned task Provide first level support for customer complaints or issues Research / resolve customer inquires Discuss with direct supervisor, results of their daily, weekly, and monthly performance Accountable for satisfactory daily call answer rate and first call resolutions
Competencies:
- Communication – must be able to effectively communicate with teammates, managers and customers
- Interpersonal Skills – demonstrates the ability to understand relationship-orientated aspects of social effectiveness and to operate successfully in a variety of social exchanges
- Teamwork – possesses the ability to work together toward a common vision
- Performance Measurements
- Independently performs tasks of a routine nature
- Consistently delivers quality work during allotted timeframes
- Demonstrates appropriate organizational skills
- Understands and ensures compliance with company policies and procedures
Qualifications
Education: High school diploma or equivalent required
Experience / Abilities:
- Effective communication skills and ability to interact with all employees and customers
- Ability to resolve customer inquiries while maintaining a professional and calm demeanor
- Ability to remain organized and focused on attention to detail in a fast-paced environment
- Proficient in Microsoft Office Suite or related software
- Use of Microsoft Office & generally have high level of computer skills
- English, fluent proficiency, verbal and written. Knowledge of Spanish an advantage
- Travel and HoursThis position is full-time, standard operating hours
- Minimal travel may be required with this position as part of support responsibilities
- Physical Demands
- Employee is regularly required to talk or hear
- Employee frequently is required to stand, walk, use hands to finger, handle or feel and reach
- Employee is occasionally required to lift office products and supplies, up to 20 pounds
Drug-Free Workplace: Pinnacle Propane maintains a drug-free workplace. Employment is contingent upon successful completion of all applicable pre-employment requirements, including drug testing.
Also on the board Same function, level within a rung
Level
Junior
Location
Marble Falls, TX
Occupation
Customer Service Representatives
Industry
Fuel Dealers
Posted
11 days ago