Account Representative

1.800.849.9791 300 Chatham Ave Rock Hill, SC 29730 Account Representative/Collector Seeking Account Representatives to Join Our Exciting Team! If you 40re looking to work in a dynamic, fast-paced, and exciting environment, Williams & Fudge, Inc. has the opportunity you you Cve been waiting for. We are seeking Account Representatives to join our collections team and assist in directly contacting individuals who are late in paying fees owed to clients, assisting them with making payments to reduce their debt. All applicants are welcome: From those with little experience to seasoned representatives, we want to hear from you! Account Representative Job Description & Responsibilities As an Account Representative, you will receive the tools needed for success, including paid training, industry-leading technology, scripting, and excellent coaching a all to help you experience the highest degree of personal and financial success. Account Representatives are responsible for: Successfully completing our comprehensive training program, including compliance, regulations (including FDCPA) and applicable collection laws in all states in which Williams & Fudge operates. Consistently perform a variety of tasks, including meeting and exceeding individual and team monthly goals, as well as maintaining compliance in regard to industry, legal, and client standards. Excellent accountability for compliance chains, follow-up, and ability to apply a sense of urgency across multiple clients needs while managing a large workload effectively. Demonstrating dignity, respect, and professionalism in all consumer interactions. Qualifications We re seeking motivated team players with: Strong work ethic and a desire to excel in a dynamic, fun & fast-paced environment Ambition to learn, determination and a competitive spirit Exceptional communication and multi-tasking abilities Good listening skills and willingness to think 2 outside the box Personal accountability, goodwill, and a high degree of integrity Excellent verbal and written communication skills Why Work at Williams & Fudge, Inc.? Williams & Fudge, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We have consistently been named one of the Best Places to Work in Collections, as voted on by our employees. Employee Benefits & Training When you accept your position as account representative at Williams & Fudge, Inc., you ll receive: Competitive Compensation Hourly base plus uncapped bonuses and commission Performance-based growth opportunities Company-sponsored 401(k) & 401(k) Roth plans with generous company match Holiday pay and generous Time Bank allotments Company paid life insurance and long-term disability insurance for employees Health Insurance and Health Savings Account (HSA) with company match Dental and Vision Insurance Voluntary Life Insurance for Employees and Family Employee Assistance Program available to employees and those in their households Employee Training Full training provided by some of the best training staff in the industry Continuous training throughout your career through our Cornerstone Development program where you will earn industry certifications Placed in Training Magazine A s Top 100 Award Winners from 2019 2021 Your career at Williams & Fudge, Inc. is about much more than just “business as usual.” We offer an exciting, creative, caring, family atmosphere complete with the following unique office perks: Flexible work schedule according to department needs Professional, family atmosphere where we WORK-PLAY-GIVE Casual dress code Access to the beautiful Historic Cotton Mill Factory, including The Junction Caf e9 with cold and hot food options and beverages; ping pong; outside putting green; arcade games; dining and lounge areas; and outdoor covered patio Numerous opportunities for fun, including annual golf, ping pong, and corn hole tournaments; company-wide cookouts; field day; petting zoos; trunk-or-treat; spirit week; and annual bike race Must be able to pass a criminal background check and E-Verify. Williams & Fudge, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Williams & Fudge, has consistently received first place in the Medium Company category of inside ARMs Best Places to Work in Collections since 2009 as voted on by our employees.