Customer Service Representative- Life Insurance

Live in Arizona, Florida, or Texas? Velocitii is hiring Remote Customer Service Representatives who are passionate about helping others and making a real impact. View our website to learn more and apply today! Pay is $16.00-$17.50/hour with paid training Pay increase after proven performance Annual bonuses and merit raises available Coverage includes you, your spouse or partner, and children ages 2–25. Just one more way Velocitii supports your well-being! Healthcare, life insurance, and 401(k) kick in the first of the month after hire After 90 days, enjoy paid holidays (including your birthday) and use your PTO accrual! Company-Provided Equipment We'll set you up with everything you need to succeed—no equipment worries! Remote WorkWork comfortably from home and skip the commute. Enjoy access to training, coaching, and mentorship to grow your career. Monday–Friday shifts start at 9:00 or 9:30 AM EST—no weekends! As a Customer Service Representative, you'll be the trusted voice for our clients members and agents- providing support, answering questions, and guiding members through important life insurance and financial service requests in a fast-paced, remote environment. Answer incoming and place outbound calls from members and agents with professionalism, empathy, and care Assist with policy-related requests, account updates, beneficiary changes, payment options, loans, claims, and other certificate inquiries Interpret policy provisions, procedures, and regulatory guidelines to ensure requests are handled correctly and within required timeframes Stay up to date on products, member benefits, policies, procedures, and industry regulations Meet quality and productivity goals while delivering an exceptional member experience End your day knowing you've helped members make informed decisions, provided peace of mind, and delivered support when it matters most.6+ months in a call-center experience 1+ year of customer service experience Ability to navigate multiple computer systems Experience in a virtual desktop environment Distraction-free remote workspace High school diploma or GEDPrevious experience supporting life insurance, annuity, or other financial service products Knowledge of medical/dental terminology or claims processing Participate in virtual interviews using a computer with a working camera