Warranty Administrator

Job Overview: Komatsu is looking for a Warranty Administrator to work at our brand new building by the Mesa Gateway Airport. Key job responsibilities include opening, managing, and closing warranty work orders in accordance with company and manufacturer guidelines in SAP/CDK. Review repair documentation for completeness and accuracy prior to claim submission. Prepare and submit warranty claims, supporting documentation, and related correspondence. Monitor claim status and follow up on outstanding, denied, or pending claims. Process warranty credits and reconcile claim activity with accounting records and the general ledger. Track factory campaigns, product improvement programs, recalls, and revisit requirements. Maintain accurate warranty and campaign records, reports, and metrics. Coordinate with service, parts, technical support, and management teams to resolve warranty issues. Assist with audits and ensure compliance with company and manufacturer warranty policies. Generate reports and provide updates on warranty recovery, claim aging, and trend analysis. Support continuous improvement efforts related to warranty administration and customer service.

Qualifications/Requirements: High school diploma or GED required. Associate degree in Business Administration, Accounting, or related field preferred. 3+ years of administrative, warranty, service, accounting, or related experience. Experience working with warranty claims, service operations, or equipment maintenance preferred. Proficiency in Microsoft Office applications, particularly Excel. Experience with CDK, ERM, SAP, or service management systems preferred. Strong organizational and recordkeeping skills. Excellent written and verbal communication skills. Ability to prioritize multiple tasks and meet deadlines with minimal supervision.

Diversity & Inclusion Commitment: At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information: Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future.