Technical Support Engineer

Technical Support Engineer 4 / Escalation Engineer Provides technical support to customers and partners. The Technical Support Engineer ensures mission-critical systems operate smoothly by diagnosing, troubleshooting, repairing, and debugging NetApp products. The role handles complex issues escalated beyond first-line support and requires strong hardware and software expertise, a proactive problem-solving mindset, and a commitment to excellent customer service. Occasionally designs and delivers technical training/brown-bags. Reports design and reliability problems or code issues to software engineering. A strong interest in AI and openness to using AI-driven tools is considered an added value. Person should be willing to work during weekends night shift for Fri, Sat, Mon to manage high critical/Priority customer calls/cases managed through the queues.

The target salary range for this position is 125,000 - 135,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package.