Hotel Front Desk Receptionist

Job Description: Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card informationManage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programsMitigate customer complaints as neededGeneral bookkeeping: ensure all hotel guest account information is accurate and up-to-dateCommunicate with housekeeping to make sure guest rooms are readyQualifications:1+ year of hotel industry experience or related job preferredExcellent time management skills, organizational skills, customer service skills, and interpersonal skillsComfortable taking telephone calls and mitigating stressful situationsMust have graduated high school, received a GED or equivalentWorking knowledge of Microsoft Office and reservation management systemsAbout CompanyOur vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.