Customer Service Technical Specialist

Job Description: CSA TS Client ServicesTax Processing SupportSupport tax return printing and assembly according to centralized standards. Monitor and process requests submitted via centralized system. Conduct quality reviews of assembled tax packages. Coordinate certified mail and shipping for tax documents. Manage supply inventory for tax production materials. Be available for overtime staffing during the busy season to meet high-volume demands. Mail & Shipping ServicesManage all inbound and outbound mail operations in compliance with client and carrier policies (USPS, UPS, FedEx, DHL). Process certified, overnight, and courier shipments, including mass mailings. Provide support for shipping label creation and package tracking. Manage postage meter operations, including reporting and maintenance. Oversee inventory and ordering of shipping supplies (boxes, envelopes, materials). Filter and forward incoming mail to centralized processing teams as required. Print & Production ServicesExecute high-volume print production of firm deliverables in adherence to brand standards. Perform binding, finishing, folding, laminating, and presentation assembly. Conduct quality control review of all materials before delivery. Coordinate overflow or specialty print jobs with external vendors. Monitor printing equipment (including ensuring functionality and restocking paper) and coordinate service and maintenance. Customer Service & General OperationsMaintain the highest levels of customer care while demonstrating a friendly and cooperative attitude. Interact daily with customers, service technicians, managers, and vendors, providing exceptional customer service. Perform an acceptable volume of work in a timely, efficient, and accurate manner, meeting or exceeding client expectations. Perform other duties as required and participate in cross-training for other functions. The pay rate for this position starts at $20.00 - $23.00 / hr; however, the base pay rate offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.