air conditioning contractors of america accaMechanicsburg, PA
Customer Relations Specialist
$18.00 - $22.00 per hour
Apply →Customer Relations Specialist
Customer Relations Specialist
air conditioning contractors of america accaMechanicsburg, PA
17 days ago
$18.00 - $22.00 per hour
Plumbing, Heating, and Air-Conditioning ContractorsPlumbing and Heating Equipment and Supplies (Hydronics) Merchant WholesalersOther Building Equipment Contractors
Apply for this role →Customer Relations Specialist Our Customer Relations Specialists are responsible for creating a positive first impression for Zimmerman Plumbing & Heating, Inc. to all callers and visitors. The position is further accountable for the efficient operation of Zimmerman Plumbing & Heating, Inc.'s dispatching and oversight of the customer journey. We're looking for candidates who are great listeners, enjoy working as part of a team, and strive to do their best each and every day.
Duties Include:
- Assisting clients, technicians, vendors, and others with general information when they call or stop into the office
- Scheduling and organizing appointments for customers
- Dispatching technicians to job sites
- Utilizing computer system for a multitude of tasks - Service
- Titan is primary software
- Answering and transferring callers to the appropriate department and staff member
- Taking and distributing messages as needed
- Updating and keeping customer and company information current
- Performing general clerical and administrative functions
Job Qualifications:
- High school diploma or equivalent
- Experience and physical ability to perform all modern business office roles
- Excellent telephone and customer service skills
General computing proficiency, i.e. Microsoft Word, Excel, Outlook, Adobe and similar.
Ability to handle multiple tasks efficiently and timely
Ability to operate all current administrative office equipment including computers and other computer equipment, copiers, printers, etc
Strong organizational skills required
Compensation: $18.00 - $22.00 per hour
Also on the board Same function, level within a rung
Level
Mid
Salary
$18.00 - $22.00 per hour
Location
Mechanicsburg, PA
Occupation
Customer Service Representatives
Industry
Plumbing, Heating, and Air-Conditioning Contractors
Posted
17 days ago