Account Manager

Responsibilities: Primary contact for their assigned maintenance customers, and requires strong written and verbal communication skills, the ability to make decisions and execute customer agreements. Effectively manage budgets for each assigned customer while striving to meet branch financial goals and maintaining a high level of service. Organize people and processes including but not limited to staff hiring, training, staff management, and monitoring the quality of work provided by the field staff. Manage crew productivity for each assigned job, ensuring that tasks are completed on or before the total estimated hours. Manage work force scheduling appropriate to each maintenance account in their portfolio Oversee timely dispatch, proactive scheduling, equipment management, vehicle maintenance needs and tool equipment management for their portfolio. Responsible for the daily operation and management of assigned trucks, fuel card procedures, weekly vehicle inspection report, safety checks, maintenance, and storage. Review team timecards daily and to ensure that all labor hours are accounted for and coded correctly. Attend job walks with customers as necessary and walk each job in their assigned portfolio a minimum of once per month. Attend customer board meetings as needed outside of normal business hours. (typically nighttime meetings)Responsible for the completion and closing of open work orders and maintenance requests. Ensures that jobs follow the Plant Health program guidelines. Continually evaluate individual team members and identify training needs to high potential employees for career advancement.