Paralegal

Responsibilities: Support the collections team by managing legal and administrative work tied to accounts that have moved beyond 60 days past due. Coordinate with external attorneys across multiple states to assist with eviction matters and other resolution pathways. Develop state-specific reference materials that outline required steps, documentation, and timelines for legal follow-up. Create and maintain a structured tracking system so the team can monitor case progress, deadlines, and outcomes efficiently. Help reduce existing case backlog by organizing files, prioritizing matters, and advancing next steps in a timely manner. Review account and tenant information in internal systems and shared documents to ensure records are current and actionable. Use tools such as Rent Manager, Dropbox, and Microsoft 365 to manage documentation, communication, and reporting. Partner with the manager and team members to improve consistency in workflows and support day-to-day collections operations.