frogBrooklyn, NY
Director, AI-Driven Service & Contact Center Transformation
$180,000 - $270,000 per year
Apply →Director, AI-Driven Service & Contact Center Transformation
Director, AI-Driven Service & Contact Center Transformation
frogBrooklyn, NY
yesterday
$180,000 - $270,000 per year
Computer and Information Systems ManagersCustomer Service RepresentativesAdministrative Services Managers
Telemarketing Bureaus and Other Contact CentersAdministrative Management and General Management Consulting ServicesOther Management Consulting Services
Apply for this role →Capgemini Invent’s frog division seeks a Director of Service & Contact Center Transformation to guide AI-enabled customer service across high-volume environments. You will lead opportunities from shaping market propositions through delivery, balancing automation with human service while driving revenue growth and customer outcomes.
Strong executive presence and 50% travel required. You will oversee multidisciplinary teams across strategy, design, technology, data, analytics, and change
Also on the board Same function, level within a rung
Level
Manager
Salary
$180,000 - $270,000 per year
Location
Brooklyn, NY
Occupation
Computer and Information Systems Managers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
yesterday