Agency Operations Manager

About us: CrucialPoint is a retention and lifecycle marketing agency based in Utah. We run email, SMS, and lifecycle programs for US-based DTC, CPG, and restaurant brands across Klaviyo, Braze, and Customer.io. Symby is our sister agency, a productized Klaviyo and Shopify service for growing DTC brands. Together we’re a distributed team of about 30 and growing. We’re building a leaner, more systematized, AI-forward operation across both agencies, and we’re looking for someone to own the operations side.

The role: You’ll work directly with the founder to roll out and run operational processes across CrucialPoint and Symby. This is a hands‑on, execution-focused role. Turn defined processes into working systems: ClickUp structure, templates, checklists, SOPs, cadences Run the weekly delivery rhythm: what’s due, who owns it, what’s slipping, what’s blocked Keep the team on process and on schedule Track capacity across the team so we know who has room before we commit to new work Own onboarding for new clients and new team members so it’s consistent every time Flag early when something isn’t working, with a proposed fix