Tier II Video Support Representative

Key responsibilities: Answer high volumes of service requests from customers and field agents, ensuring timely resolution and dispatching technicians as needed Provide first-level technical support for installation, repair, and maintenance of satellite delivery systems and related technologies Utilize web-based tools for remote diagnostics and monitor systems to minimize downtime and ensure effective service delivery

Required qualifications: High school diploma or equivalent with 2 years of experience in a technical service environment, or an Associate degree with 1 year of experience Intermediate knowledge of satellite television systems, antennas, and RF distribution Proficiency in navigating Windows Operating System and familiarity with CRM programs; experience with Salesforce is a plus Ability to work flexible hours, including weekends and holidays, as required Basic to intermediate understanding of remote support diagnostics and networking concepts