Vice President, Law Firm Professional Services

Vice President, Law Firm Professional Services

MarketingSoftwareSpecialtieslegaltechlegal technologylegal operationspractice managementlaw softwarematter managementcase managementintake managementplaintiffcorporate legalinsurance defenseinsurance carriersssdgovernmentimmigrationlegal document managementlegal billingclaims litigationand in-house legal Business ClassificationsSAASB2BEnterpriseAbout the RoleThe Company is seeking a Vice President of Law Firm Professional Services to lead customer implementation delivery and make AI-enabled services a driver of growth. The role will define and improve implementation practices across discovery, solution design, data migration, configuration, testing, training, and customer engagement, while developing reusable tools and ensuring teams are prepared for new capabilities. The Vice President will build and manage a certified implementation partner network, lead an internal delivery organization, and oversee service capacity, delivery quality, executive escalations, and the services P&L. The role will also establish an AI center of excellence, deploying tailored autonomous agents for customers and using client feedback to inform future solutions. Candidates should have 12 or more years of B2B SaaS professional services experience, including at least five years leading a multi-team delivery organization at the VP or SVP level. A record of using AI to improve implementation speed and cost, leading customer AI deployments with measurable adoption and returns, and owning a services P&L is required. Experience with capacity planning and building or scaling a systems integration partner ecosystem is also important. Strong executive communication, coaching, and leadership skills are essential, along with the ability to manage complex customer engagements and drive measurable outcomes. Experience with vertical SaaS, complex systems of record, Salesforce, or legal technology is advantageous. Hiring Manager TitleCEOFunctionsOperations