Tier 1 Service Desk Officer — Government IT (Reston)

AT&T Global Public Sector is seeking a Service Desk Officer to deliver Tier 1 support for mission-critical IT infrastructure from Reston, VA. You will handle inquiries via phone, email and tickets, and coordinate with senior staff for escalations. The role requires strong verbal and written communication, general IT knowledge, and the ability to work in a team environment. Compliance with IAT Level 2 is mandatory, with CE training/certification available.