riverside healthcareKankakee, IL
MID SHIFT PATIENT EXPERIENCE & SAFETY SPECIALIST- RMC 3RD CARDIAC TELE (PT 7a-7p)
$19.02 - $23.46 per hour
Apply (opens in a new tab)MID SHIFT PATIENT EXPERIENCE & SAFETY SPECIALIST- RMC 3RD CARDIAC TELE (PT 7a-7p)
MID SHIFT PATIENT EXPERIENCE & SAFETY SPECIALIST- RMC 3RD CARDIAC TELE (PT 7a-7p)
riverside healthcareKankakee, IL
today
$19.02 - $23.46 per hour
General Medical and Surgical HospitalsSpecialty HospitalsNursing Care Facilities (Skilled Nursing Facilities)
Apply for this role (opens in a new tab)Overview:
The purpose of the CNA – Mid-Shift Patient Experience & Safety Specialist role is to improve patient satisfaction—particularly responsiveness to patient needs—and decrease patient falls through proactive, purposeful rounding and consistent bedside presence during peak activity hours. This role supports a safe, calm, and responsive care environment by anticipating patient needs and promptly addressing comfort and safety concerns. Schedule
Requirements:
- 7am-7pmEssential Duties and Responsibilities: Purposeful Rounding & Proactive Care
- Perform purposeful rounding at established intervals with focus on: Pain
- PositioningPersonal needs (toileting)
- Possessions within reach (call light, phone, water)
- Anticipate patient needs to reduce call light usage and improve responsiveness.
- Provide timely comfort measures such as repositioning assistance, hydration, and environmental adjustments.
- Observe patients closely and promptly report changes in condition or behavior to the RN.Fall Prevention & Safety
- Monitor patients identified as fall risk and ensure safety interventions are in place.
- Maintain a safe, clutter-free patient environment. Ensure call lights, personal items, and safety equipment are within reach.
- Reinforce use of call light and safety precautions with patients and families.
- Escalate safety concerns immediately to nursing staff. Patient Experience & Daily CareAssist with activities of daily living (ADLs) such as toileting, hygiene, grooming, feeding, and comfort care as appropriate.
- Provide respectful, patient-centered care that supports dignity and privacy.
- Respond promptly to patient requests and communicate delays or concerns appropriately.
- Accurately document care and observations per organizational standards.
Team Collaboration:
Partner with RNs and the interdisciplinary team to support patient care goals.
Communicate patient needs, concerns, and observations clearly and in a timely manner.
Participate in unit huddles, safety rounds, and handoffs as assigned.
Serve as a visible, approachable caregiver during high-volume mid-shift hours.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You: Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so your journey at and away from work is remarkable. Our Total Rewards package includes: Compensation
Base compensation within the position's pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift differential, on-call
Opportunity for annual increases based on performance
Benefits:
- .5 to 1.0 FTE:Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Benefits: .001 to .49 FTE:Paid Leave Hours accrued as you work
Responsibilities
Required Education/Licensure:
Current Certified Nursing Assistant (CNA) certification. Basic Life Support (BLS) certification. Required
Experience:
Ability to perform required physical tasks related to patient care. Strong communication, observation, and interpersonal skills. Preferred
Experience:
Experience in acute care or inpatient settings. Familiarity with purposeful rounding, fall prevention, or patient experience initiatives.
Key Performance Indicators:
Improved patient satisfaction scores related to responsiveness.
Decreased patient falls during mid-shift hours.
Consistent compliance with purposeful rounding expectations.
Positive feedback from patients, families, and care team members.
Employee Health Requirements:
- Exposure/Sensory Requirements: Exposure to: Chemicals: Refer to MSDS sheets
- Video Display Terminals: Average
- Blood and Body Fluids: Depends on patients' diagnosis, exposure to urine, blood, stool, vomitus, AIDS, Herpes. TB or Airborne Pathogens: High risk-sputum, secretions, coughing. Likelihood of exposure can be reduced with universal precautions.
- Sensory requirements (speech, vision, smell, hearing, touch):Speech: Required to communicate with patient/families/staff/doctors, coworkers, ancillary personnel and other department heads. Ability to ask for help.
- Vision: Required to observe patients; reading equipment and dials.
- Smell: Helpful to note presence of incontinence, vomitus, blood; electrical/fire safety.
- Hearing: Necessary to hear alarms, yells for help and to hear patient verbalizations.
- Touch: Contact with patients, need to distinguish between hot and cold.
- Activity/Lifting Requirements: Shift: Mid Shift (Midday)
Percentage of time during the normal workday the employee is required to: Sit: 10%Twist: 5%Stand: 45%Crawl: 0%Walk: 25%Kneel: 0%Lift: 6%Drive: 0%Squat: 2%Climb: 1%Bend: 5%Reach above shoulders: 1%The weight required to be lifted each normal workday according to the continuum described below: Up to 10 lbs: FrequentlyUp to 20 lbs: FrequentlyUp to 35 lbs: FrequentlyUp to 60 lbs: Occasionally
Up to 75 lbs: Not Required
Up to 100 lbs: Not Required
Over 100lbs: Not Required
Describe and explain the lifting and carrying requirements: Lifting of patients off their beds that are unable to move independently is done with assistive lifting equipment.
Horizontal movement of patients to and from carts/beds who are unable to move independently is done with assistive lifting equipment.
Lifting equipment - carry 25'- 150' waist high (IV bags, patient trays).Carry charts 25'- 150' waist high. Filled laundry bags are filled half full so as not to weigh over 35 lbs. Carry fire extinguishers down 1/2 flight of stairs or up 3-4 flights of stairs and several yards in an emergency.
Maximum consecutive time (minutes) during the normal workday for each activity: Sit: 30 Twist: 15 Stand: 60 Crawl: 0Walk: 15 Kneel: 0Lift: 5Drive: 0Squat: 5Climb: 1Bend: 15 Reach above shoulders: 5Repetitive use of hands (Frequency indicated):Simple grasp 15 lbs. Pushing & pulling - 50-200 lbs: Occasionally
Fine Manipulation: taking temperature with probe. Opening juice and milk containers. Opening silverware, soap packages. Handling CS tags. Using writing instruments.
Repetitive use of foot or feet in operating machine control: Bed lock and cardiac chair - at least 50lbs of pressure. Hydraulic tub lift -at least 50lbs of pressure.
Environmental Factors and Special Hazards: Environmental Factors (Time Spent):Inside hours: up to 12 Outside hours: 0Temperature: Normal Range
Lighting: Average
Noise levels: Average
Humidity: Normal Range
Atmosphere: Odors
Special Hazards: Chemical -drugs/work with patients receiving chemotherapy-Explosive-oxygen; Radiation-cesium implants and radioactive iodine therapy direct radiation for radiology equipment; mechanical- use of Hoover lift bed scales, motorized wheelchairs, bathtub lift chair.
Protective Clothing Required: Gowns, gloves, goggles, masks, HEPA masks for TB.Pay RangeUSD $19.02 - USD $23.46 /Hr
Also on the board Same function, level within a rung
Level
Junior
Salary
$19.02 - $23.46 per hour
Location
Kankakee, IL
Occupation
Nursing Assistants
Industry
General Medical and Surgical Hospitals
Posted
today