Customer Service Representative

Key Responsibilities: Handle inbound and outbound calls with patients, caregivers, and healthcare providers. Provide professional, accurate, and customer-focused support. Assist with prescription refills and coordinate medication shipments. Understand customer needs and provide appropriate solutions and follow-up. Communicate next steps clearly and ensure a positive customer experience. Follow established healthcare policies and procedures. Maintain flexibility to support business needs and scheduling requirements.

Training & Work Schedule: First 6–8 weeks: Onsite training, Monday–Friday, 8:00 AM–4:30 PMAfter successful completion of training: Hybrid/remote schedule, 9:30 AM–6:00 PMCandidates must be comfortable working onsite during training. Depending on productivity, attendance, and performance, onsite work may be required again.

Qualifications: Previous call center/customer service experience preferred. Healthcare experience is a plus. Strong verbal and written communication skills. Excellent problem-solving abilities. Comfortable using Microsoft Office. Typing speed of 35+ WPM.Pharmacy Board Technician Registration required before or on the first day of employment. Ability to work independently and provide excellent customer service.