Customer Service Relations Assistant

Production And Delivery Coordinator Support the organization of production and deliveries to customers based on provided forecasts, ATMs, and call-offs. This role assists in the coordination of production and sales activities between CP Group factories in Europe, ensuring smooth communication and efficient service to customers. Duties and tasks: Assist with scheduling and organizing deliveries: Help coordinate timely product deliveries to Beverage Division customers to ensure reliable service. Process and forward customer orders: Receive customer orders and route them for execution as per established sales procedures to guarantee accurate fulfillment Support communication between departments: Liaise with Sales, Production Planning, Invoicing, Logistics, and other teams to resolve issues and efficiently meet customer needs Manage ERP documentation: Enter and update production orders, call offs, and shipments in the ERP system to maintain accurate records and streamline operations Organize customer correspondence and arrangements: Handle communications regarding production, inventory, deliveries, and complaints to keep customers informed and satisfied Monitor returnable packaging and prepare reports: Track packaging turnover and compile reports to support inventory management and sustainability goals Assist with invoice preparation and corrections: Help issue sales invoices and corrections, ensuring accurate billing for products and packaging Support financial and tax reporting: Help prepare monthly, quarterly, and annual balances and reports for both customers and tax representatives to ensure compliance and transparency