Director of Customer Success

Why This Role is Exciting At Behaviorally, you’ll do more than lead projects—you’ll shape client strategies and drive growth. As a team leader, you’ll set the vision for how brands understand and influence shopper behavior, while empowering teams to deliver excellence. This role offers: Strategic Impact & Influence: Partner with senior clients at the world’s largest CPG and FMCG brands, guiding them through complex challenges and shaping strategies that drive measurable growth. Collaborative Culture: Join bright, curious colleagues in a supportive, innovative, and inclusive environment where your voice matters. Leadership & Development: Lead, mentor, and inspire a high-performing team of insights professionals, fostering innovation and excellence. Career Growth & Recognition: Clear pathways to executive leadership, with recognition for both business impact and people leadership. Flexibility & Balance: Hybrid work model (2–3 days per week in-office), annual performance-based incentives, and unlimited paid time off.

What You Will Do as a Key Member of Our TeamBuild and grow senior client relationships, acting as a trusted advisor on packaging and shopper insights. Support and manage a portfolio of high-value accounts, ensuring growth, retention, and consistent value delivery. Contribute to the Development of strategic account plans and a strong proposal pipeline across Behaviorally’s product suite (including Quant, Qual, and AI-enabled solutions).Collaborate with cross-functional teams to deliver high-quality, insight-driven work that drives measurable business impact. Translate findings into compelling narratives that inform high-level business decisions. Forecast revenue accurately across weekly, monthly, quarterly, and annual cycles. Lead and mentor team members, fostering a culture of professional growth, innovation, and accountability. Contribute to company-wide KPIs and initiatives, helping drive commercial growth and innovation.