Client & Rental Operations Manager

Job Summary: We are seeking a Client Relations Rental Manager to lead our high-volume Party Rental Division, overseeing daily operations, customer relationships, inventory, staffing, logistics, and event execution. This is a hands-on leadership role and the face of the division, working directly with event planners, venues, corporate accounts, and other high-profile customers.

Responsibilities: Operations: Oversee daily division operations, customer service, opening/closing procedures, and overall service levels. Inventory: Manage inventory of tables, chairs, linens, china, flatware, décor, and other rental equipment, including cleaning, maintenance, and repair. Team Leadership: Lead and support the Assistant Warehouse Manager, who directly supervises approximately 22 warehouse employees. Provide direction, set priorities, and ensure staffing and operations align with business needs. Logistics: Coordinate delivery schedules, truck assignments, route planning, and event setup/teardown to ensure accurate and timely execution. Sales & Quotes: Consult with customers, prepare accurate quotes, manage event contracts, and ensure rental orders are properly coordinated from booking through return. Client Relations: Serve as a primary point of contact for event planners, venues, and corporate accounts. Build strong relationships and provide a high level of customer service. Problem Solving: Quickly resolve delivery delays, incorrect orders, equipment issues, staffing challenges, and other time-sensitive problems. Site Inspections: Conduct venue walkthroughs to assess space, measurements, access, and other logistical requirements when needed. Scheduling & Labor: Work with the Assistant Warehouse Manager to develop staffing schedules and effectively manage labor needs and overtime. Safety & Compliance: Ensure appropriate safety practices are followed, including proper lifting and forklift procedures, and maintain vehicle, safety, and DOT compliance requirements.