Distribution Processor

Position Summary: The Distribution Processor will primarily be assigned to one of PenServ's specialized distribution platforms-either 403(b) Aggregator Processing or 401(k) Distribution Processing. In this role, they will demonstrate proficiency in handling a variety of distribution types with a high degree of accuracy, while consistently meeting established timelines and processing benchmarks. Attention to detail, adherence to regulatory requirements, and a commitment to service excellence are key components of success in this position. This role requires a proactive approach to client service, attention to detail, and a commitment to delivering exceptional participant experiences.

Position Responsibilities: Retrieve distribution/loan/transfer forms ready for processing. Review Plan data and determine eligibility of withdrawals. Determine the correct means of processing various withdrawal types accurately. Communicate clearly with internal departments on items needed for processing. Keep distribution logs and CRM current with up-to-date notes. Compile and understand reports relating to distributions. Create new participant loans. Make determinations on hardship withdrawal requests. Generate Required Minimum Distribution reports. Maintain current knowledge of industry regulations. Verify and update participant address information. Actively participate in recommended training. Assist with system upgrade testing prior to production implementation. Adhere to all safety rules and regulations. Perform other related duties as assigned to support team and organizational goals.

Essential Skills & Experience: Associate Degree in Accounting or equivalent experience. Proficient in Microsoft Office, Excel, and CRM system. Experienced in accurate and efficient data entry. Knowledge of retirement administration regulations. Professional demeanor and good communication skills with the ability to work well with others in a fast-paced environment. Demonstrate strong organizational skills including record keeping, time management, and follow-up. Strong verbal and written communication skills. Excellent attention to detail and sense of urgency; ability to prioritize with an emphasis on quality and accuracy of work. Strong interpersonal and customer service skills required. Ability to multi-task, prioritize, and deal with interruptions while meeting timely deadlines.

Beneficial Skills & Experience: Previous retirement plan administration experience. Retirement plan administration certifications.

Physical Demands: Continuously required to communicate effectively by talking and listening. Use of fingers and hands, repetitive motion. Manual dexterity and coordination are required over 75% of the work period while operating equipment such as computer keyboard, calculator, and standard office equipment.

WORKING CONDITIONS: Prolonged periods of sitting at a desk and working on a computer.