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Koch Davis
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Desktop Support Engineer

Desktop Support Engineer

yochanaDenver, CO

today

Computer User Support SpecialistsNetwork and Computer Systems AdministratorsComputer Network Support Specialists
Computer Systems Design ServicesComputer Facilities Management ServicesOther Computer Related Services
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Job Title
Roles and Responsibilities:
  • Troubleshooting problems related to Desktop/Laptops, MAC, Windows operating systems and O365/M365 applications.
  • Troubleshooting Unified communication tools such as Teams, Zoom video call related issues.
  • Should be familiar with collaboration tools, meeting room equipment and meeting room checks.
  • Must have exposure to Windows 10 and 11 migration, user profiles management, data backups.
  • Troubleshooting Windows Profile, printers, shared drives related issues.
  • Troubleshooting network connectivity issues.
  • Deploying standard image on desktops and laptops using Endpoint manager/Intune.
  • To provide 1st line technical support; answering support queries via phone and email.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Familiarity with IT Infrastructure tools such as Azure AD, Endpoint manager/In tune, M365 etc would be preferred. Technical Proficiencies:
  • To take ownership of user problems and be pro-active when dealing with user issues.
  • To log all calls on the call logging system. Ensure incidents, tasks and problems on ticketing system (SNOW) are logged and addressed within defined SLAs.
  • Respond to inquiries from clients and help them resolve any hardware or software problems.
  • To escalate more complex calls to the relevant IT Support member.
  • To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.
  • Pre-build PCs.

Also on the board Same function, level within a rung

Level

Senior

Location

Denver, CO

Occupation

Computer User Support Specialists

Industry

Computer Systems Design Services

Posted

today

Apply for this role (opens in a new tab)