Service Manager- Business Operations| Truck Dealership

Key Responsibilities: Lead the service department with a focus on profitability, growth, customer experience and team performance. Own department P&L performance and monitor key service metrics, KPIs, budgets, productivity, efficiency and lag days. Execute department goals, identify performance gaps and develop action plans to improve results. Grow service business through regular customer visits, relationship development, prospecting and new business opportunities. Build a sales-focused service culture that encourages direct customer contact, relationship building and business development. Develop strong partnerships with Parts, Sales and other departments to create a cohesive customer experience. Lead, coach and develop the service team while maintaining clear expectations and accountability. Hold regular team meetings and communicate goals, performance expectations and department priorities. Maintain strong customer relationships and ensure concerns are addressed promptly and professionally. Support hiring, onboarding, training and ongoing development of service employees. Ensure service operations meet company safety, quality and operational standards.

Experience & Qualifications: 5+ years of leadership experience within commercial truck service, fleet maintenance or a closely related heavy-duty service environment. Strong knowledge of commercial truck service operations. Experience managing P&L, department metrics and operational performance. Demonstrated ability to grow customer relationships and develop new business. Strong leadership, communication and team-building skills. Ability to work collaboratively across Service, Parts, Sales and dealership leadership. Compensation

Base Salary: $85,000–$100,000, based on experience.

Performance Bonus: Eligible for an annual performance bonus targeted at 20% of base salary, based on achievement of established department goals including profitability, business growth, customer development and operational performance. Exceptional performance may provide additional bonus opportunity. Why This Role We’re looking for someone who wants the opportunity to make an impact — not simply maintain what already exists. This role offers the ability to help shape the direction of the Pittsburgh service operation, build stronger customer relationships, develop the team and directly influence the growth and performance of the business. If you enjoy leading people, building customer relationships and turning opportunity into results, we’d like to hear from you.