sps north americaNew York, NY
Call Center Operations Lead
Call Center Operations Lead
Call Center Operations Lead
sps north americaNew York, NY
today
General and Operations ManagersFirst-Line Supervisors of Non-Retail Sales WorkersFirst-Line Supervisors of Production and Operating Workers
Telemarketing Bureaus and Other Contact CentersTelephone Answering ServicesAll Other Business Support Services
Apply for this role (opens in a new tab)SPS North America, Inc is seeking a Call Center Manager in New York to lead a high-performing team delivering inbound customer service, sales inquiries, group bookings, and ticket reservations. You will drive service quality, optimize staffing, and mentor frontline staff to meet client goals. The role emphasizes coaching, performance monitoring, and collaboration with sales and site leadership to improve processes and customer outcomes. Onsite, with a shifting schedule including weekends.
Also on the board Same function, level within a rung
Level
Mid
Location
New York, NY
Occupation
General and Operations Managers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
today