pivotal talent searchOzark, MO
Account Manager (#2502)
Account Manager (#2502)
Account Manager (#2502)
pivotal talent searchOzark, MO
today
Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific ProductsSales Representatives, Wholesale and Manufacturing, Technical and Scientific ProductsSales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Industrial Machinery and Equipment Merchant WholesalersOther Professional Equipment and Supplies Merchant WholesalersOther Commercial Equipment Merchant Wholesalers
Apply for this role →Account Manager The Account Manager is responsible for providing operational, technical, and administrative support to the Outside Sales Representative. This role serves as the primary internal contact for assigned accounts, ensuring customer inquiries, quotations, and projects are handled accurately and efficiently from initial request through order completion. The ideal candidate is highly organized, technically inclined, customer-focused, and capable of managing multiple projects simultaneously. Success in this role requires strong communication skills, problem-solving abilities, and the technical aptitude to develop equipment quotations and troubleshoot customer issues.
Key Responsibilities
Sales Support:
Prepare accurate and timely equipment and parts quotations.
Build technical quotations based on customer specifications and application requirements.
Review customer requirements and collaborate with the sales representative to recommend appropriate solutions.
Project manage large quotes and orders along with other internal departments.
Identify potential delays and proactively communicate solutions.
Customer Service:
Serve as a primary point of contact for assigned customers.
Respond to customer inquiries via phone and email in a professional and timely manner.
Resolve customer concerns by coordinating with internal departments.
Process customer requests related to orders, product information, and service needs.
Maintain strong customer relationships through proactive communication.
Customer Follow-UpContact customers regarding open orders, delivery schedules, and project updates.
Perform post-sale follow-ups to ensure customer satisfaction.
Maintain CRM records with customer interactions and sales activity.
Technical Support:
Troubleshoot basic technical issues with customers.
Interpret customer requirements and recommend appropriate equipment or replacement parts.
Assist customers in identifying products based on job specifications.
Maintain knowledge of company products and industry applications.
Required Qualifications:
2+ years of experience in sales support, inside sales, customer service, or project coordination.
Experience creating technical sales quotations.
Strong mechanical or technical aptitude.
Excellent verbal and written communication skills.
Strong organizational, attention to detail, and multitasking abilities.
Ability to prioritize multiple projects in a fast-paced environment.
Proficient in Microsoft Office Suite, HubSpot, and NetSuite.
Initiative and follow-through allowing the Outside Sales Representative to focus on developing new business and strengthening customer relationships.
Also on the board Same function, level within a rung
Level
Mid
Location
Ozark, MO
Occupation
Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products
Industry
Industrial Machinery and Equipment Merchant Wholesalers
Posted
today