Customer Service Representative

Pay Rate: $14.50/hrWorking Monday through work Monday through Friday, with shifts ranging between 6:00 a.m. and 9:00 p.m. Central Time.

Position Requirements: Must reside in the United States. This is a work-from-home position.

Minimum Qualifications: High school diploma or GED.Zero or more years of customer service or telephone support experience. Experience working with organizational functions and personnel. Experience using computer software, telephone technology, fax equipment, and help desk software. Basic business, analytical, communication, and problem-solving skills. Ability to follow oral and written instructions. Background and Credit Screening Requirements Candidates must be able to successfully complete all applicable screening requirements, including:background check process and criteria. Federal background checks for personnel with access to TSA or FBI contract-sensitive information, Sensitive Security Information (SSI), and/or Personally Identifiable Information (PII).State-specific background checks for personnel supporting state programs, as required by each program. The required credit check. Important credit requirement: Candidates with more than $7,000 in delinquent debt will be disqualified. Please ensure candidates understand this requirement before submission. Internet and Remote Work Requirements Candidates must have reliable internet service that supports consistent AWS connectivity. Connection Metric MinimumPreferredDownload speed40 Mbps Greater than 100 MbpsUpload speed / latency20 Mbps / less than 100 msGreater than 40 Mbps / less than 50 ms