hirelevelAlton, IL
CSR
$19/hour
Apply →HireLevel is looking for a Call Center Representative in Alton, IL. The role of a Call Center Representative is a key position because you are the voice of our organization and clients. You are highly valued as our customer’s primary point of contact and you care about helping others. The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.
Job Category:
Full TimeShift: Monday-Friday 8:30am-5pmCompensation:$19/hour
Responsibilities for the Call Center Representative: Use customer service skills to efficiently resolve customer issue
Inbound/outbound calls
Use problem solving skills to create an acceptable solution for business and customer
Maintain records and details electronically per case and customer
Communicate effectively with team and customer
Requirements for Call Center Representative :High School Diploma
Call Center experience
Must meet client background and drug testing policies
Strong attention to detail
Love talking to people and ability to WOW customers on every call
Excellent verbal, written, and listening skills
Relentless drive to own the customers problem and resolve it
Ability to adapt well to change
Ability to work well in a fast paced work environment
Ability to think outside of the box to resolve problems
Minimum high school diploma or GED, and 1 year work experience required
We are an equal opportunity employer.
Also on the board Same function, level within a rung
Level
Junior
Salary
$19/hour
Location
Alton, IL
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
today