Customer Support Specialist

Key Responsibilities: Review and assess customer purchase orders Process and maintain orders through Cardex (ERP) and customer portals Partner with warehouse, sales, and quality teams to resolve orders Prioritize orders based on ship dates and readiness Research and resolve order issues using ERP systems Monitor open orders and drive timely resolutions Coordinate internal teams to ensure on‐time shipment of critical orders Expedite and manage urgent or high‐complexity orders Resolve customer claims with Accounting, QA, and other departments Support credit/rebill processes, RMAs, and root cause analysis Recommend and implement corrective actions Assist Accounts Receivable with cash collection Track part usage and demand across programs to maintain pipeline health Collaborate with customers, sales, and planners to ensure alignment