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Front Desk Sales Associate and Key Holder - Lake Zurich

Front Desk Sales Associate and Key Holder - Lake Zurich

scenthound lake zurich ilLake Zurich, IL

12 days ago

$21–$23/hour

First-Line Supervisors of Retail Sales WorkersRetail SalespersonsSales and Related Workers, All Other
Pet Care ServicesAll Other Personal ServicesOther Personal Care Services
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Benefits:
  • Bonus based on performance
  • Employee discounts
  • Flexible schedule
  • Free food & snacks
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Front Desk Sales Associate & Key Holder – Full TimeTotal Average Compensation: $21–$23/hour (Plus Additional Sales Bonus Opportunities)
Schedule: 35–40 hours/week | Closed Sundays
Locations: Lake Zurich & Buffalo Grove, ILWho We AreScenthound isn't your typical dog grooming shop—we're transforming the grooming industry with a focus on total dog wellness, not just haircuts. Our innovative membership-based model ensures dogs receive consistent, routine care to stay clean and healthy. At Scenthound, we're more than just dog lovers—we're a mission-driven team committed to removing barriers so people can connect more deeply with their dogs. We prioritize a collaborative culture built around safety, growth, and heart. Our North StarWe remove barriers so people can love and connect with their dogs every day. Our Core ValuesDog First – We speak dog. One Pack – We support each other. Bring Love – We love what we do. Seek Growth – We invest in ourselves and each other. Make a Difference – We are the change.
About the Role:
  • As a Front Desk Sales Associate & Key Holder, you are the first impression of Scenthound and a critical part of daily store operations. This role blends sales, customer service, operational execution, and leadership support.
  • In addition to delivering a best-in-class front desk experience, you will serve as a trusted leader on duty, responsible for opening and closing the store, maintaining operational standards, and supporting the Store Manager in driving performance.
  • This is an ideal role for someone who is hands-on, dependable, tech-savvy, and ready to grow into a leadership position.
  • What You'll DoSales & Customer Experience
  • Manage inbound leads through our CRM and schedule appointments
  • Educate customers about services to drive membership and product sales
  • Meet or exceed sales KPIs: Membership Sales, Trial Conversion, Average Ticket Size, Rebooking Ratio, Product Sales
  • Recommend add-on services based on dog needs
  • Deliver an exceptional, informative customer experience—every time
  • Resolve customer concerns quickly and professionally
  • Operations & Key Holder Responsibilities
  • Open and close the store following standard operating procedures
  • Ensure cash handling, POS reconciliation, and end-of-day reporting accuracy
  • Maintain store readiness, cleanliness, and safety standards at all times
  • Monitor daily schedules and adjust for optimal flow and efficiency
  • Act as Manager on Duty when the Store Manager is not present
  • Support the Store Manager in executing daily priorities and achieving store goals
  • Lead by example in performance, accountability, and customer experience
  • What We're Looking ForSales Experience: Background in retail, hospitality, or membership-based sales is preferred
  • Customer Service: Experience providing high-quality, solutions-based service
  • Leadership Ability: Prior experience as a key holder, shift lead, or supervisor is a strong plus
  • Dependability: Reliable and responsible with store access and operations
  • Dog Lover: Passion for pet health and wellness is a plus
  • Strong Communicator: Comfortable speaking with customers and teammates in a professional, approachable way
  • Tech-Savvy: Familiar with CRM, POS, and scheduling systems
  • Analytical: Ability to read and act on performance data
  • Leadership Potential: Motivated to take initiative and support team success
Benefits & Perks:
  • Clear career path: Advancement to Groomer, Assistant Manager, or Scenter Manager
  • Health benefits: Medical, dental, and vision (for full-time employees)
  • Paid Holidays: 4 in a YearTime off: Paid time off (PTO) for both full- and part-time team members
  • Work-life balance: No late evenings, and closed on Sundays
  • Unlimited: Snacks and Drinks on the house
  • Free Grooming: Bring in your pet for free grooming once a month
  • Financial perks: Participation in tip pool, merit-based raises
  • Bonus opportunities up to $500/month based on results
  • Be part of something bigger: Opportunity to grow with a woman-owned small business making a difference in the community

Also on the board Same function, level within a rung

Level

Mid

Salary

$21–$23/hour

Location

Lake Zurich, IL

Occupation

First-Line Supervisors of Retail Sales Workers

Industry

Pet Care Services

Posted

12 days ago

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