Hamilton Motor Company: Technical Support Engineer (Fully Remote)We sell full screen replacements and custom-designed modules that take over factory vehicle screens to give cars access to Car Play, Android Auto, external apps and more. Hamilton Motor Company is a leading disrupter in the automotive infotainment technology space on a mission to provide drivers with a seamless, high-tech experience. Our Technical Support Engineering team is one of the most important aspects of our business: talking to customers to help them install our products and understand how we can improve. We are constantly looking for feedback about new product features and new product development strategies. This is a fully remote position for someone who is humble, very technically capable, and willing to work hard. This is a customer-facing role. Your working hours would be spent approximately 50% on phone calls with Hamilton Motor Company customers and 50% working on email tickets.
Salary Range: $75k-90k USD + 3.5% 401(k) match + health insurance subsidy
Responsibilities: Answer inbound customer calls in a professional and courteous manner. Diagnose, troubleshoot, and document customer issues in detail. Provide technical guidance for installation and configuration of our products. Support both individual customers and professional auto shops. Use our Shopify-based platform to update customer records and input order details. Completely memorize and understand all Hamilton Motor Company products and specifications.
Qualifications: Demonstrable technical skills either via an engineering/math major, relevant job experience, or significant personal projects. Strong problem-solving skills with proven ability to handle both hardware and software issues. Excellent communication skills with 100% English fluency. Reliable high-speed internet connection, laptop, and mobile phone. Familiarity with automotive systems and comfort with diagnosing software issues. Eagerness to learn our product line inside and out (comprehensive training provided).Humility and empathy, even under pressure. Position Benefits, Details & Compensation
Schedule: Monday–Friday, 9:00 AM – 6:00 PM ET, plus 2 Saturdays per month (10:00 AM – 3:00 PM ET).Growth: Hamilton Motor Company values internal development — high performers have strong advancement opportunities within the company.

Also on the board Same function, level within a rung

Level

Mid

Salary

$75k-90k

Location

Denver, CO

Occupation

Computer User Support Specialists

Industry

General Automotive Repair

Posted

2 days ago

Apply for this role →
Technical Support Engineer at hamilton motor company | Johnson Jobs