Customer Success Associate

Role Description: QubitHR is seeking a Client Success Associate to support our clients and help ensure a positive, efficient experience with our assessment solutions and Ignite platform. This is a hands-on, client-facing position focused on customer service, day-to-day support, and operational coordination. The ideal candidate is organized, responsive, comfortable working with technology, and enjoys helping people solve problems. The Client Success Associate will serve as a point of contact for client inquiries, assist with assessment administration and platform navigation, and coordinate with internal team members to ensure client requests are handled accurately and efficiently. This is a full-time, hybrid position based in Jacksonville, Florida, with flexibility for some remote work.

Key Responsibilities: Respond to client questions and requests in a timely, professional, and helpful manner. Assist clients with navigating the Ignite platform, accessing assessments, and understanding available features and resources. Support client onboarding, account setup, and day-to-day assessment administration. Coordinate assessment requests, monitor completion status, and assist with the delivery of reports and related materials. Troubleshoot routine platform or account issues and coordinate with technical team members when additional assistance is needed. Maintain accurate client information, activity records, and service documentation. Follow up on outstanding client requests to ensure timely resolution and a positive experience. Communicate client feedback and recurring issues to internal team members. Assist with administrative tasks, reporting, and process improvements that support efficient client service.

Qualifications: Experience in customer service, client support, account coordination, or a related role. Excellent written and verbal communication skills, with a professional and approachable manner. Strong organizational skills and attention to detail, with the ability to manage multiple requests and priorities. Comfortable learning new technology and helping others navigate software platforms. Strong problem-solving skills and the ability to recognize when an issue requires additional support. Proficiency with Microsoft Office or similar productivity tools; experience with CRM systems is a plus. Ability to work independently while collaborating effectively with a small team. Experience with SaaS platforms, HR technology, or assessment solutions is helpful but not required. Associate's or bachelor's degree preferred, or equivalent relevant work experience.

What We're Looking For: We're looking for someone who takes pride in being dependable, helpful, and thorough. Someone who enjoys working with clients, follows through on commitments, and understands that even small details can make a big difference in the customer experience. You don't need to be an expert in talent assessments or HR technology. You do need to be curious, comfortable learning new systems, and committed to helping clients get the support they need.