Duties: You will lead a team in delivering holistic, proactive support through synchronous and asynchronous student interactions. You will direct and review the work through the establishment of clear priorities and measurable milestones, ensuring equitable workload distribution across programs of study and operational cycles. You will manage and evaluate the performance expectations and provide ongoing coaching and feedback to ensure successful completion of work assignments. You will design and improve coaching playbook, standard operating procedures, and knowledge management articles to ensure accuracy, applicability and excellence.

Also on the board Same function, level within a rung

Level

Lead

Location

Hyattsville, MD

Occupation

First-Line Supervisors of Office and Administrative Support Workers

Industry

Colleges, Universities, and Professional Schools

Posted

yesterday

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