Zoo Guest Services Lead

What You'll Do: Provide exceptional customer service and oversee the overall guest experience throughout the Zoo. Open and prepare front-of-house operations each day. Handle cash, credit card, and other financial transactions accurately and responsibly. Maintain inventory for the gift shop and concession areas. Lead, support, and supervise a team of seasonal cashiers. Complete inspections, reports, and operational records in a timely manner. Monitor zoo grounds, signage, walkways, parking areas, and safety equipment. Assist with custodial, maintenance, and safety-related tasks as needed. Serve as the on-site incident commander during zoo operating hours when necessary. Represent the Dundee Township Park District with professionalism, positivity, and excellent customer service.

Who You Are: Associate's or Bachelor's degree in Business, Hospitality, or a related field preferred. Three years of progressively responsible experience in hospitality, guest services, recreation, tourism, or a similar field preferred. Previous leadership or supervisory experience is highly desired. Strong organizational, communication, and customer service skills. Comfortable handling cash and managing multiple priorities in a fast-paced environment. Proficient with Microsoft Office and willing to learn recreation and point-of-sale software systems. Able to remain calm and make sound decisions during emergencies or high-stress situations. Bilingual English/Spanish skills are strongly preferred. Ability to work outdoors in varying weather conditions and perform moderate physical activity. Schedule Monday through Friday, 8:30 AM to 12:30 PMApproximately 20 hours per week Occasional weekends, holidays, and special events as needed In Exchange for Your Time and Talent, We Offer: Free memberships to our Randall Oaks Zoo Free/discounted District programs, merchandise, and concessions Access to Credit Union Ready to Join Us? If you enjoy working with people, leading a team, and helping create an exceptional experience for our Zoo guests, we'd love to hear from you. Apply today and become part of the Randall Oaks Zoo team!