Field Service Technician

Main responsibilities: Handle service support requests & incidents Asset management & coordination Hands & Eyes Support Detect faults and provides efficient and effective solutions Ensuring all work is delivered consistently and in accordance with scope of work Have a full awareness of service level KPI’s and deliver in accordance with these under guidance of the Service Delivery Manager Helping to ensure that Hemmersbach delivers a high level of customer satisfaction

Requirements: Minimum of 2 – 3 years of experience in IT support (printer, HP servers, data centers, and enterprise-level projects)Willingness to commute long distances between customer sites and must have a valid driver's license Available to work a rotational 24/7 on-call; scheduled shift Experience in technical support or a similar role, with experience in troubleshooting hardware, software, and networking issues This role is a Hourly non-exempt salary position with a targeted salary range of $23 - $25 USD.

Benefits: Unlimited employment contract Onboarding program Buddy program Mobile working Health/ Medical insurance Life insurance Dental insurance Internal career development program Car Allowance/ KM Allowance Vision Insurance Be part of us: Hemmersbach is seeking a customer-focused Field Technician to deliver onsite and remote IT support for enterprise and consumer clients. The role includes installing, upgrading, repairing, and maintaining PCs, printers, servers, and data center equipment. The ideal candidate has experience with hardware support, networking, and HP server environments, and provides high-quality customer service while representing the company at client sites.