BANQUET EVENT CONCIERGE (FULL TIME)

Location: New York Marriott Marquis - 1535 Broadway, New York, NY 10036.

Note: online applications accepted only.

Schedule: Full time schedule; flexible. Days and hours may vary; evenings, weekends, and holidays are included. More details upon interview. Requirement: Previous guest services and hotel experience is preferred.

Perks: Free shift meals, uniform jacket provided, and willing to train! Fixed Pay Rate: $32.00 per hour. Founded in 2005 as Hudson Yards Catering, Union Square Events is a culinary and operations leader in the hospitality industry, partnering with a diverse portfolio of best-in-class clients. We produce one-of-a-kind catered events and unparalleled dining experiences in a variety of cultural, corporate, entertainment, and private venues throughout New York City and beyond.

Job Summary: Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests.

Essential Duties and Responsibilities: Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information. Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Balances and drops receipts according to accounting specifications. Provides guests with information about the facility, services, and amenities. Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions. Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested. Fields and resolves guest complaints or escalate for resolution to appropriate department. Assists guests in emergency situations. Maintains adequate supplies and functional equipment at the Front Desk. Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty. Perform other duties as assigned. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Union Square Events maintains a drug-free workplace.