CRM Operations Coordinator

Pay Rate: $43/hr. on w2 Location: San Francisco, CA/ New York, NY/ Brooklyn, NY/ Atlanta, GA/ Chicago, IL/ Dallas, TX/ Los Angeles, CA/ Oakland, CA/ Louisville, KY (Hybrid role)

Working Hours / Schedule: (Monday-Friday, 8AM-5PM) M/F work from home, T/W/Th work in the office Duration: 12 months We are seeking a proactive self-starter to join a highly collaborative, team-facing environment. The ideal candidate thrives on interpersonal interaction and possesses the critical thinking and organizational skills necessary to navigate a rapidly scaling market. We value adaptability and a strong willingness to learn, as this role requires the ability to pivot priorities seamlessly while maintaining clear communication across the team. Who will the candidate interface with on a regular basis? Will the candidate be client facing and/or working with business users? We are seeking a proactive self-starter to join a highly collaborative, team-facing environment. The ideal candidate thrives on interpersonal interaction and possesses the critical thinking and organizational skills necessary to navigate a rapidly scaling market. We value adaptability and a strong willingness to learn, as this role requires the ability to pivot priorities seamlessly while maintaining clear communication across the team. Responsibilities and DutiesEnd-to-End CRM & Promotion Execution: Owning the full lifecycle of campaigns, from building and launching targeted communications to managing promo codes and ensuring precise user targeting. Performance Analytics & Monitoring: Tracking campaign flow performance, pulling results, estimating incrementality, and providing data-driven recommendations for scalability. Process Codification: Documenting operational best practices and defining functional requirements to help transition manual workflows into automated, scalable growth efforts. CRM & Lifecycle Management: Own the end-to-end execution of select CRM campaigns. You will build, launch, and measure targeted communications to drivers and riders. Promotion Execution: Manage thelifecycle of promotion campaigns, from initial request to ensuring precise targeting and clear terms for the end user. Analytics & Performance Monitoring: Monitor flow performance, pull results, estimate incrementality and recommend scalability Process Improvement & Codification: Document operational best practices to help define functional requirements for further growth efforts Process Improvement & Codification: Document operational best practices to help define functional requirements for further growth efforts Cross-Functional Stakeholders: Coordinate with key partners such as Marketing, CRM, and Eats to execute campaigns. Qualifications and Requirements Professional Experience: At least 2–3 years of relevant experience in operations, logistics, or project coordination, specifically within a high-growth environment. Analytical Rigor: A proven ability to use data to measure the success of ROI, refine targeting, and navigate technical ambiguity. Operational Autonomy & Grit: A "no task too small" mentality with the ability to work independently and adapt to the rapid changes of the business. Cross‐Functional Orchestration: Experience acting as the "operational glue" between diverse departments like Marketing, CRM, and Product (Eats).Technical Documentation: The ability to translate complex manual workflows into clear functional requirements for future automation. Obsessive Attention to Detail: High precision specifically regarding the management of CRM tools and creative assets to ensure a seamless customer experience. Problem-Solving Skills: A demonstrated background in solving complex customer problems and navigating technical ambiguity. Communication: Great communication skills and the ability to interact professionally with high-performing Ops Managers, internal partners, and external vendors. Precision: An obsession with detail, particularly regarding CRM tools and creative assets. Uber is seeking a sharp, organized, and proactive Operations Coordinator to serve as the "operational glue" for Teens Growth Bets campaigns. This role is a unique hybrid of hands‐on execution and strategic scaling. You will be the bridge between manual workflows and future automation. We need a subject matter expert who can execute fiercely with a customer‐first mentality, solving the complex technical and operational challenges inherent in launching new campaigns and growing our products among multiple teen subsegments.